• Ensure power is turned on by checking the power indicator light is green. Preferably if you can connect the power source on a UPS (Uninterruptible Power Supply) you will prolong the life of your modem and power supply.
• If you are using the battery, remove the battery from the modem and then put it back in. If the battery light is of, it is fully charged. If the battery light is yellow it is charging or if it's red, it's less than 20% charged.
• Ensure that all the cables are firmly in place from the computer to the modem or Wireless radio.
• To ensure that you are receiving maximum signal strength to your modem, change the position of the modem until the light signal light is amber or green.
• If you experience problems getting a signal, click here.
• If you have a signal, but still can't connect to the internet, click here.

If you are a new customers, please view our system requirements below.

• Windows® 98 and above, Mac® OS 9 and above
• Pentium® II or higher processor, Power PC® or higher
• 32MB of RAM or higher
• 10MB of available Hard Disk Space
• Available Ethernet or USB port
• CD Drive

For Corporate or SME's that want to use a Router or WAN device only an ethernet port is required.